Terms of service

Last Updated: July 20, 2026

Welcome to CozyCharm.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting, browsing, or purchasing from CozyCharm.store, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Throughout these Terms, the words "we," "our," "us," and "CozyCharm.store" refer to CozyCharm.store, while "you," "your," or "customer" refer to any individual who accesses or uses our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country or region.
  • You have the legal authority to enter into binding agreements.
  • All information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

Parents or legal guardians are responsible for purchases made by minors using their accounts or payment methods.

2. Acceptance of Orders

All orders placed through CozyCharm.store are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance.

We reserve the right to:

  • Refuse any order.
  • Limit purchase quantities.
  • Cancel duplicate or suspicious orders.
  • Reject fraudulent transactions.
  • Cancel orders due to inventory shortages or pricing errors.

If payment has already been collected for a cancelled order, a refund will be issued to the original payment method.

3. Product Information

We strive to present accurate descriptions, images, dimensions, colors, and specifications.

However, slight differences may occur due to:

  • Lighting conditions
  • Device screen settings
  • Photography
  • Manufacturing tolerances
  • Material characteristics

These minor variations do not necessarily indicate a defective product.

4. Personalized Products

Certain products are custom-made according to customer instructions, including personalized pet photo keychains and other customized accessories.

Customers are responsible for ensuring that:

  • Uploaded photos are clear.
  • Personalized text is correct.
  • Names, dates, and spelling are accurate.
  • Uploaded content belongs to them or they have permission to use it.

Once production begins, customized orders generally cannot be modified or cancelled.

5. Pricing

All prices displayed on CozyCharm.store are subject to change without prior notice.

Although we work to maintain accurate pricing, occasional errors may occur.

If a pricing error affects your order, we reserve the right to:

  • Correct the price.
  • Contact you for confirmation.
  • Cancel the order.
  • Issue a refund.

Applicable taxes or import fees may vary depending on your location.

6. Payment

We accept secure payment methods supported by Shopify and our authorized payment providers.

By completing payment, you represent that:

  • You are authorized to use the payment method.
  • Payment information is accurate.
  • The transaction complies with applicable laws.

Orders may be delayed or cancelled if payment verification cannot be completed.

7. Shipping

CozyCharm.store offers Free Worldwide Shipping on eligible orders.

Estimated delivery:

  • Processing Time: 1–3 Business Days
  • Delivery Time: 7–10 Business Days

Delivery estimates are not guaranteed and may vary because of customs, weather, transportation, holidays, or other circumstances beyond our control.

More detailed information can be found in our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned within 30 days after delivery.

Returned products must generally be:

  • Unused
  • In original condition
  • Returned with original packaging when applicable

Customized products are generally non-returnable unless they arrive damaged, defective, or contain production errors.

Please review our Return & Refund Policy for complete details.

9. Intellectual Property

All content available on CozyCharm.store, including but not limited to:

  • Logos
  • Product photos
  • Graphics
  • Icons
  • Text
  • Product descriptions
  • Website layout
  • Branding
  • Digital artwork

is protected by copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially used without our prior written permission.

10. Customer Accounts

If you create an account, you are responsible for:

  • Maintaining password confidentiality.
  • Restricting unauthorized access.
  • Updating your information.
  • All activities occurring under your account.

Please notify us immediately if you suspect unauthorized account use.

11. User Conduct

You agree not to:

  • Use the website unlawfully.
  • Submit false information.
  • Attempt unauthorized access.
  • Distribute malware or harmful software.
  • Interfere with website functionality.
  • Copy website content without permission.
  • Abuse promotions or discounts.
  • Commit fraudulent purchases.
  • Violate applicable laws.

Violation of these Terms may result in account suspension or termination.

12. Reviews and User Content

Customers may voluntarily submit reviews, comments, or feedback.

By submitting content, you grant CozyCharm.store a non-exclusive, worldwide, royalty-free license to display, reproduce, and publish such content for business purposes.

You agree not to submit content that is:

  • False
  • Defamatory
  • Offensive
  • Illegal
  • Infringing upon third-party rights

We reserve the right to remove inappropriate content without notice.

13. Third-Party Services

Our website may integrate third-party services including:

  • Payment processors
  • Shipping providers
  • Analytics services
  • Marketing platforms
  • Shopify applications

These services operate under their own terms and privacy policies.

CozyCharm.store is not responsible for the practices of third-party providers.

14. Website Availability

We aim to keep our website available at all times.

However, access may occasionally be interrupted because of:

  • Maintenance
  • Technical issues
  • Security updates
  • Internet failures
  • Third-party service interruptions

We do not guarantee uninterrupted website availability.

15. Limitation of Liability

To the maximum extent permitted by law, CozyCharm.store shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

  • Website interruptions
  • Delivery delays
  • Lost profits
  • Data loss
  • Carrier issues
  • Product misuse
  • Customer-provided errors

Nothing in these Terms limits liability where prohibited by applicable law.

16. Warranty Disclaimer

Except where required by law, products and services are provided "as available" and "as is."

We make no guarantee that:

  • The website will always be error-free.
  • Every product will satisfy every customer's expectations.
  • Website content will always remain current.
  • Services will operate without interruption.

Consumer rights provided by law remain unaffected.

17. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Government actions
  • Customs delays
  • Transportation disruptions
  • Labor strikes
  • Internet outages
  • Power failures
  • War or civil unrest

During such events, fulfillment and delivery timelines may be extended.

18. Privacy

Your personal information is collected and processed according to our Privacy Policy.

Information may be used to:

  • Process orders
  • Provide customer support
  • Prevent fraud
  • Improve our services
  • Comply with legal obligations

We respect customer privacy and implement reasonable safeguards to protect personal information.

19. Governing Law

These Terms shall be interpreted in accordance with the applicable laws governing the operation of CozyCharm.store, without limiting mandatory consumer protection rights available under local law.

Any unenforceable provision shall not affect the validity of the remaining provisions.

20. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes may reflect:

  • Business operations
  • Legal requirements
  • Website improvements
  • Product offerings
  • Service updates

The latest version will always be published on this page with the updated effective date.

Continued use of CozyCharm.store after changes become effective constitutes acceptance of the revised Terms.

21. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CozyCharm.store

Address:
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada

Email: support@CozyCharm.store

Phone: (905) 264-5588

We appreciate your trust in CozyCharm.store. Our goal is to provide a safe, transparent, and enjoyable shopping experience while offering thoughtfully curated accessories and personalized keepsakes that bring warmth, creativity, and joy to everyday life.