Contact information
Last Updated: July 20, 2026
Welcome to CozyCharm.store.
We believe that every shopping experience should feel just as warm, friendly, and delightful as the products we create. Whether you're searching for an adorable plush keychain, a personalized pet keepsake, or a thoughtful little gift for someone special, our goal is to provide not only charming products but also dependable customer support before, during, and after your purchase.
Your satisfaction is important to us. If you have any questions about your order, our products, shipping, returns, customization options, or anything else related to your shopping experience, our support team is always happy to assist.
Our Store
CozyCharm.store
CozyCharm.store is an online lifestyle boutique dedicated to cute accessories, personalized keepsakes, plush keychains, acrylic charms, and everyday items designed to add a little happiness to daily life.
Inspired by modern Korean minimal aesthetics, our collections combine simplicity, warmth, and playful charm. Every product is carefully selected to create meaningful gifts and delightful accessories that can accompany you wherever you go.
Whether you're shopping for yourself, your family, your friends, or your beloved pets, we hope every purchase brings a smile.
Business Address
CozyCharm.store
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada
Please note that this address is provided for official business correspondence and customer support purposes.
This location may not serve as the return processing center for every order. If you need to return a product, please contact our customer support team first so we can provide the correct return instructions.
Sending returns without prior authorization may delay processing.
Customer Support Email
Email is the fastest and most reliable way to reach our customer service team.
You may contact us regarding:
Order questions
Shipping updates
Tracking assistance
Product recommendations
Customization requests
Return requests
Refund inquiries
Damaged products
Incorrect orders
Replacement requests
Payment concerns
Website assistance
General feedback
Business inquiries
Partnership opportunities
We strive to answer all customer emails as quickly as possible.
Most inquiries receive a response within 24–48 business hours.
During holidays, promotional events, or periods of unusually high order volume, response times may be slightly longer. We appreciate your patience and understanding.
Telephone Support
Phone: (905) 264-5588
Our customer support representatives are available to assist with general questions regarding our products and services.
Depending on your location and telecommunications provider, international calling charges may apply.
If we are unavailable when you call, we recommend sending us an email with your order number and inquiry so our team can respond as quickly as possible.
Customer Service Hours
Our customer support team operates during regular business days.
Business Days
Monday – Friday
Weekend and public holiday inquiries are welcomed and will be answered on the next available business day.
Although our online store accepts orders 24 hours a day, 7 days a week, customer support responses are provided during our normal service hours.
Order Support
If you have already placed an order and require assistance, please include the following information when contacting us:
Your full name
Order number
Email address used during checkout
Product name
Description of your question or concern
Relevant photographs if applicable
Providing complete information allows us to locate your order quickly and offer a faster resolution.
Shipping Assistance
Need help tracking your shipment?
Our customer support team can assist with:
Shipping confirmation
Tracking information
Transit updates
Delivery estimates
International shipping questions
Carrier inquiries
Delayed shipments
Lost package investigations
Multiple shipment questions
If your tracking information has not updated recently, please allow sufficient transit time before contacting us, as international carriers occasionally experience temporary delays.
Return & Refund Support
If you wish to return an eligible product, please contact us before sending any items back.
Our support team will provide:
Return authorization
Return instructions
Approved return address
Packaging guidance
Refund process information
Replacement options
Exchange availability
Please do not send products back without first contacting our customer service team.
Unauthorized returns may experience processing delays or may not qualify for a refund.
Personalized Product Support
Many products offered by CozyCharm.store are personalized or custom-made.
If you are ordering a customized item, our team can assist with:
Photo upload questions
Image quality recommendations
Customization confirmation
Design clarification
Production status
Special requests
Before submitting your personalized order, we recommend carefully reviewing all uploaded images, names, dates, and custom text.
Once production begins, changes may no longer be possible.
Product Questions
Not sure which item is right for you?
Our team is happy to help with questions regarding:
Product materials
Dimensions
Colors
Customization options
Product care
Gift recommendations
Accessory compatibility
Collection suggestions
Our goal is to help you choose products that best match your needs and personal style.
Wholesale & Business Inquiries
Businesses, retailers, creators, event organizers, and promotional partners interested in working with CozyCharm.store are welcome to contact us.
Business inquiries may include:
Wholesale opportunities
Corporate gifting
Bulk purchases
Retail partnerships
Brand collaborations
Custom promotional products
Special event orders
Please include detailed information about your project so we can better understand your requirements.
Media & Collaboration Requests
We also welcome inquiries from:
Content creators
Influencers
Photographers
Lifestyle bloggers
Gift guides
Social media creators
Creative collaborators
Partnership opportunities are reviewed individually based on availability and alignment with our brand values.
Commitment to Customer Satisfaction
At CozyCharm.store, customer satisfaction is one of our highest priorities.
Every order is handled with care, and every inquiry is treated with respect.
If something doesn't go as expected, we encourage you to contact us before leaving negative feedback or opening a payment dispute.
Many issues—including shipping delays, damaged items, incorrect products, or replacement requests—can often be resolved quickly by our customer support team.
We are committed to finding fair, practical, and customer-friendly solutions whenever possible.
Privacy & Communication
When you contact CozyCharm.store, the information you provide is used solely for customer service purposes.
Your personal information may be used to:
Locate your order
Verify your identity
Respond to your inquiry
Provide shipping updates
Process returns
Issue refunds
Resolve technical issues
Improve customer service
We respect your privacy and handle your information in accordance with our Privacy Policy and applicable data protection laws.
Response Quality
Our goal is to provide customer support that is:
Friendly
Professional
Respectful
Timely
Helpful
Transparent
Reliable
Every inquiry is reviewed individually, and we strive to communicate clearly throughout the support process.
If additional investigation is required, we will keep you informed whenever possible.
Our Promise
CozyCharm.store was created with the belief that even the smallest accessories can bring comfort, happiness, and meaningful memories.
Whether you're purchasing a cozy plush keychain, a personalized keepsake, or a thoughtful gift for someone you love, we want every interaction with our store to reflect the same warmth and care that inspires our collections.
From your first visit to our website to the moment your package arrives at your door—and long after your purchase—we are here to help make your shopping experience simple, enjoyable, and memorable.
Contact Us
CozyCharm.store
Business Address
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada
Phone
(905) 264-5588
Thank you for choosing CozyCharm.store. We sincerely appreciate your trust and support and look forward to serving you with charming products, dependable service, and a shopping experience designed to brighten your everyday moments.