Contact
Welcome to CozyCharm!
We're delighted that you've chosen to visit our store. Whether you're shopping for adorable plush keychains, personalized pet keepsakes, acrylic charms, or thoughtful little gifts, we're here to make your experience as smooth, enjoyable, and worry-free as possible.
At CozyCharm, we believe that excellent customer service is just as important as offering beautiful products. Every question, suggestion, and message from our customers matters to us. Our goal is to provide friendly, professional, and reliable support whenever you need assistance.
Whether you need help before placing an order, during the shipping process, or after your package arrives, our dedicated support team is always happy to assist.
Get in Touch
If you have any questions about our products or services, we'd love to hear from you.
CozyCharm
Business Address
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada
Phone
(905) 264-5588
Customer Support
Our customer happiness is our top priority.
Our support team is available to assist with a wide variety of inquiries, including:
- Product recommendations
- Order assistance
- Shipping updates
- Tracking information
- Personalized product questions
- Return requests
- Refund inquiries
- Exchange requests
- Damaged or incorrect items
- Payment questions
- Website assistance
- General feedback
We carefully review every inquiry and do our best to provide clear, helpful, and timely responses.
Email Support
The fastest way to contact us is by email.
Email: support@CozyCharm.store
We aim to respond to all customer emails within 24–48 business hours.
To help us resolve your request as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- The email address used for your purchase
- A detailed description of your inquiry
- Photos or videos when reporting damaged or incorrect items
Providing complete information allows our team to locate your order and offer the best possible solution more efficiently.
Phone Support
If you prefer to speak with us directly, you may contact our customer service team by phone.
Phone: (905) 264-5588
Please note that wait times may vary during weekends, holidays, or promotional events.
For detailed order-related questions, we may ask you to continue the conversation via email so we can better review your order information and provide accurate assistance.
Customer Service Hours
Our support team is available during regular business days.
Business Days
Monday – Friday
Our online store remains open 24 hours a day, 7 days a week, allowing you to browse and shop whenever it's most convenient for you.
Messages received outside business hours will be answered on the next available business day.
Order Assistance
Need help with an existing order?
Our team can assist with:
- Order confirmation
- Order status
- Shipping progress
- Tracking numbers
- Address corrections (before shipment)
- Delivery questions
- Product information
- Missing items
- Package concerns
If you've recently placed an order and need assistance, please contact us as soon as possible. We will do our best to help before your order enters fulfillment or production.
Shipping Support
We proudly offer Free Worldwide Shipping with an estimated delivery time of 7–10 business days.
If you have questions about your shipment, we're happy to help with:
- Shipping confirmation
- Tracking assistance
- Delivery estimates
- International shipping information
- Customs-related questions
- Delayed shipments
- Lost package investigations
If your tracking information has not updated recently, don't worry—international shipments occasionally experience temporary pauses while moving between logistics facilities.
Our team will gladly investigate your shipment if necessary.
Returns & Refunds
Your satisfaction is important to us.
If you wish to return an eligible product, please contact us before sending anything back.
Our team can assist you with:
- Return authorization
- Return instructions
- Refund status
- Replacement requests
- Exchange availability
- Damaged item claims
Please do not return products without first receiving instructions from our customer support team.
Personalized Orders
Many of our products can be customized using your own photos or designs.
If you have questions before placing a personalized order, we can help with:
- Photo quality recommendations
- Custom design guidance
- Production questions
- Personalization options
- Artwork clarification
We want your custom keepsake to be something you'll treasure for years to come.
Wholesale & Business Inquiries
Interested in working with CozyCharm?
We welcome inquiries regarding:
- Wholesale orders
- Retail partnerships
- Corporate gifts
- Event giveaways
- Bulk purchases
- Brand collaborations
- Promotional campaigns
Please include as much information as possible when contacting us so we can better understand your project and respond with the most suitable solution.
Feedback & Suggestions
Your feedback helps us grow.
We truly appreciate hearing from our customers about:
- Shopping experiences
- Product quality
- Website improvements
- New product ideas
- Collection suggestions
- Customer service experiences
Every comment, suggestion, and review is carefully considered as we continue improving our store and expanding our collections.
Privacy & Security
When you contact CozyCharm, any information you provide will be used solely to:
- Respond to your inquiry
- Locate your order
- Provide customer support
- Process returns or refunds
- Improve our services
Your personal information is handled responsibly and protected in accordance with our Privacy Policy and applicable data protection regulations.
Our Commitment
At CozyCharm, we believe every customer deserves thoughtful service, honest communication, and a delightful shopping experience.
Whether you're purchasing a cute plush keychain, creating a personalized pet keepsake, or selecting a meaningful gift for someone special, we're committed to making every interaction simple, friendly, and enjoyable.
From your first visit to our website to the moment your order arrives, our team is here to support you every step of the way.
Thank you for trusting CozyCharm.
We look forward to helping you discover charming accessories that bring a little more warmth, happiness, and personality to your everyday life.
Contact Information
CozyCharm
Address
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada
Phone
(905) 264-5588
We sincerely appreciate your support and thank you for being part of the CozyCharm community. We can't wait to serve you and help make every day just a little more charming.