Shipping policy
Last Updated: July 20, 2026
Thank you for choosing CozyCharm.store. We are delighted to deliver charming accessories and personalized keepsakes to customers around the world. Whether you're purchasing a plush keychain, a custom pet photo accessory, or a thoughtful gift for someone special, our goal is to provide a smooth, reliable, and transparent shipping experience.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through CozyCharm.store, you agree to the shipping terms outlined below.
If you have any questions regarding your shipment, please contact us at:
CozyCharm.store
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada
Email: support@CozyCharm.store
Phone: (905) 264-5588
1. Worldwide Shipping
CozyCharm.store proudly offers Free Worldwide Shipping on all eligible orders.
We work with trusted fulfillment partners and international logistics providers to deliver our products safely and efficiently to customers across many countries and regions.
Our shipping network is designed to provide dependable delivery while maintaining affordable pricing and a convenient shopping experience.
Shipping availability may vary depending on local regulations, carrier limitations, customs requirements, or unexpected events beyond our control.
2. Shipping Cost
We are pleased to offer:
Free Standard Shipping on all eligible orders worldwide.
No minimum purchase is required unless otherwise stated during promotional events.
Customers will see any applicable shipping charges before completing checkout if an exception applies.
Taxes, customs duties, import fees, or local government charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated on our website.
3. Order Processing Time
After your order is successfully placed, our fulfillment team begins preparing it for shipment.
Typical processing time is:
1–3 Business Days
During processing, your order may undergo:
Order verification
Payment confirmation
Inventory allocation
Quality inspection
Packaging
Shipping label generation
Carrier pickup scheduling
Orders are generally processed Monday through Friday, excluding weekends and public holidays.
Orders placed during weekends or holidays will begin processing on the next available business day.
Large promotional events, holiday seasons, or unusually high order volumes may require additional processing time.
4. Personalized Products
Some products sold by CozyCharm.store are customized according to customer specifications.
Examples include:
Custom pet photo keychains
Personalized acrylic accessories
Made-to-order keepsakes
These products require additional production before shipment.
Production time may vary depending on:
Artwork review
Image quality
Customization details
Manufacturing workload
Quality inspection
Customers are encouraged to carefully review uploaded photos, names, dates, and custom text before submitting an order.
Once production has begun, modifications or cancellations may not be possible.
5. Estimated Delivery Time
After shipment, standard delivery typically requires:
7–10 Business Days
Estimated delivery times are provided as general guidelines and are not guaranteed delivery dates.
Actual delivery may vary depending on:
Destination country
Customs clearance
Carrier performance
Weather conditions
National holidays
Remote delivery locations
Local transportation networks
Unexpected logistical disruptions
While many orders arrive within the estimated timeframe, some shipments may require additional transit time.
6. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email.
This email may include:
Order number
Tracking number
Shipping carrier information
Tracking link
Shipment status
Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.
Carrier systems occasionally require additional time to update tracking events.
7. Tracking Your Order
Customers may monitor shipment progress using the tracking number provided after dispatch.
Tracking updates may include:
Shipment accepted
In transit
Arrival at sorting facility
International departure
Customs processing
Local carrier transfer
Out for delivery
Delivered
Tracking updates are controlled by shipping carriers and customs authorities.
Temporary pauses in tracking activity are common during international transportation and do not necessarily indicate a problem.
8. Multiple Shipments
Some orders containing multiple products may be shipped separately.
This may occur because:
Products are stored in different fulfillment centers
Certain items require additional production time
Inventory becomes available at different times
Packaging requirements differ
If your order is shipped in multiple packages, you will receive separate tracking information whenever available.
Receiving one package before another does not necessarily mean items are missing.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
Recipient name
Street address
Apartment or suite number
City
Province or state
Postal code
Country
Phone number if requested
CozyCharm.store cannot guarantee address changes after an order has entered processing.
If you notice an error, contact our customer support team immediately.
We will make every reasonable effort to update your shipping information before fulfillment whenever possible.
10. Undeliverable Packages
Packages may be returned to the carrier or fulfillment center when:
The address is incomplete
The address is incorrect
The recipient cannot be located
Delivery attempts are unsuccessful
The package is refused
The parcel is not collected within the carrier's holding period
If an order is returned because of customer-provided address errors or failure to receive the package, additional shipping charges may apply before reshipment.
11. Customs and Import Duties
International shipments may be subject to:
Customs inspections
Import duties
Value-added tax (VAT)
Goods and services tax (GST)
Local handling fees
Brokerage charges
These charges are determined by the destination country's customs authorities and are generally outside the control of CozyCharm.store.
Customers are responsible for complying with local import regulations.
Failure to pay required customs charges may result in shipment delays, returns, or package abandonment.
12. Customs Delays
International shipments occasionally experience customs inspections.
Customs processing times vary significantly between countries.
Unfortunately, CozyCharm.store cannot influence:
Inspection procedures
Government processing times
Import regulations
Customs clearance decisions
While we monitor shipments whenever possible, customs delays are outside our control.
13. Lost Packages
If your tracking information has not been updated for an extended period or your shipment appears lost, please contact us.
Our customer support team will:
Review shipment details
Contact the carrier when appropriate
Investigate delivery status
Determine available resolution options
Customers may be asked to verify delivery information before an investigation begins.
14. Delayed Deliveries
Although we strive to meet estimated delivery times, delays can occasionally occur.
Common reasons include:
Peak shopping seasons
Carrier capacity
Weather events
Airport congestion
Customs inspections
Transportation disruptions
Natural disasters
Public holidays
Political events
Unexpected logistical challenges
Delivery estimates are not guaranteed shipping commitments.
15. Damaged Shipments
If your package arrives damaged, please contact us promptly.
Include:
Your order number
Photographs of the product
Photographs of the packaging
Shipping label images
Description of the damage
Please keep the original packaging until the investigation is complete.
Depending on the situation, we may provide:
Replacement
Refund
Partial refund
Alternative resolution
16. Incorrect Products
If you receive the wrong item, notify us as soon as possible.
Please include:
Order number
Product photographs
Packaging photographs
Description of the issue
Once verified, we will work to provide an appropriate resolution.
17. Failed Deliveries
If delivery fails because:
The customer is unavailable
The address is incorrect
The package is refused
The shipment is abandoned
The carrier cannot access the delivery location
Additional shipping charges may apply for reshipment where permitted.
18. Shipping Restrictions
Certain destinations may experience temporary shipping restrictions because of:
Carrier limitations
Government regulations
Political situations
Natural disasters
Health emergencies
Transportation interruptions
If we cannot ship to your location, we will notify you as soon as possible.
19. Order Changes
Customers wishing to modify:
Shipping address
Recipient name
Product quantity
Product selection
Customization details
should contact us immediately after placing the order.
Changes cannot be guaranteed once production or fulfillment has begun.
20. Order Cancellation
Orders may only be cancelled before production or shipment begins.
Customized products often enter production shortly after purchase and may become ineligible for cancellation.
Please contact us immediately if you need assistance.
21. Responsibility After Delivery
Once tracking confirms successful delivery, responsibility for the package generally transfers to the recipient.
If tracking indicates delivery but the package cannot be located, customers should:
Check nearby areas
Ask household members
Contact neighbors
Check reception desks
Contact the shipping carrier
Notify CozyCharm.store for further assistance
We will make reasonable efforts to support the investigation.
22. Force Majeure
Delivery schedules may be affected by circumstances beyond our reasonable control, including:
Natural disasters
Floods
Earthquakes
Wildfires
Pandemics
Government actions
Labor strikes
Transportation interruptions
Customs restrictions
Carrier disruptions
Power outages
Acts of war
Civil unrest
Under these circumstances, shipping timelines may be extended without liability.
23. Shipping Policy Updates
CozyCharm.store reserves the right to modify this Shipping Policy at any time.
Changes may reflect:
Operational improvements
Carrier updates
Legal requirements
International shipping regulations
Business practices
The latest version will always be published on our website with the updated effective date.
24. Contact Us
If you have questions regarding your shipment, delivery status, tracking information, or shipping policies, please contact us.
CozyCharm.store
988 Rue Ottawa
Montréal, QC H3C 0T2
Canada
Email: support@CozyCharm.store
Phone: (905) 264-5588
Our customer support team is committed to providing timely assistance and ensuring that every order reaches you as smoothly as possible. We sincerely appreciate your trust in CozyCharm.store and look forward to making every delivery a delightful part of your shopping experience.